Hotel Jobs

Hotel jobs are perhaps the most obvious element of the hospitality industry. To keep a hotel running, many people must work together and perform an array of jobs to ensure that travelers have the comforts and services they need while they are away from home.

The Bureau of Labor Statistics has reported that most people employed in this industry work in service, office and administrative occupations. Education usually comes from on-the-job experience. For entry-level positions in hospitality careers, college training isn’t usually required, but can be useful for those who want to advance to positions requiring more responsibility.

Hotel Managers

Hotel managers make sure that their establishments run smoothly and make daily decisions affecting how their businesses operate. A manager is on call at all times in case something happens that requires his or her attention. “This is a job that requires total commitment and dedication,” Brian Sparrow, general manager of The Norwood Hotel, told Hcareers, a hospitality website.

General managers are responsible for reviewing staff and occupancy reports, meeting with assistant managers and other hotel employees, studying room inspection reports and possibly, entertaining important guests. In addition to keeping close watch over the affairs at the hotel, a manager must also stay involved with the community to promote the hotel to others.

Earning a college degree is important if you want to work your way up to management. However, don’t ignore other skills that will be vital to your success, including strong communication skills and leadership, an ability to stay calm while working with many people and a willingness to work hard and develop a quality staff. To get ahead and reach your goal of becoming a manager, Hcareers recommends that you push yourself to be innovative, see that you are cross-trained in various aspects of the hotel business and find a mentor to help guide your progress.

As of May, 2008, lodging managers earned an average of $45,800. Incomes ranged from $34,970 to $62,880. Salaries are affected by several factors, including location, size of the hotel and responsibilities of the manager.

Concierge

Concierges are part of a profession dating back to the Middle Ages in France. They were responsible for guarding the king and his palace and holding keys to royal households. Today, they are charged with arranging special services for guests, whether it be babysitting, making restaurant reservations, taking messages or offering opinions on local attractions and entertainment options. “You never know what you’ll get in a day,” concierge Elaine Oksner told Hcareers.

Roberta K. Nedry, president of Hospitality Excellence, Inc., told Hcareers that, to be successful in this field, an individual should be dedicated to helping others and have a solid, customer service background. Top concierges are able to multitask, remain calm under pressure and employ creativity in handling problems.

On average, a concierge earns between $20,000 and $50,000, but successful individuals can earn more because much of what they earn comes from gratuities.

Front Desk Clerk

Generally, desk clerks are responsible for handling reservations, guest registration and checkouts, customer complaints and mail forwarding. They also track arrivals and departures from the hotel. However, your duties as a front desk clerk can vary depending on whether you work in a more traditional hotel or if you work at an establishment such as a timeshare resort. “Everything is different, from your training to the customer service experience to the way your day unfolds,” Luis Santos, a front desk manager, told Hcareers.

At a timeshare resort, you will likely undergo an extensive training and probationary period, and be required to complete periodic training courses and seminars as your company requires. At a regular hotel, you will likely learn very quickly and right on the job. The size of the establishment for which you work also has some bearing on your job description. At a small hotel, one person may “do it all,” while larger hotels may divide responsibilities among a few clerks.

Customer service is a critical part of a desk clerk’s job and he or she may give customers their first impression of that hotel or resort. To be successful, you will need to have an affinity for people and be a forward thinker. A good clerk can spot potential problems and try to handle them ahead of time.

According to the Bureau of Labor Statistics, desk clerks earned an average hourly wage of $9.34 as of May 2008.

Janitors and Maintenance

Hotel establishments also require dedicated personnel to see that the amenities offered at a facility are presentable and functioning well. General maintenance workers complete tasks such as painting and carpentry, fixing plumbing and performing lawn care. Janitors perform some minor maintenance tasks, but are largely responsible for ensuring the public parts of a facility are clean and that the trash is empty.

As of May 2008, maintenance workers earned an average hourly wage of $12.47, and janitors and cleaners (excluding maids and housekeepers) earned $10.76.


Last Updated: 05/23/2014

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